Refund & Cancellation Policy

Birthday Mates · birthdaymates.org · Last updated 2 October 2026

⚠️ This page explains in plain language how payments work in the app today. It has not been reviewed by a lawyer. Please have qualified legal counsel review it before relying on it for a live, paying user base.

The short version

Payments in Birthday Mates are final. Tickets, service bookings and fees are not refunded once you have paid. Voting is free.

If you cannot make a hangout, you can move your ticket once, free of charge, to a later hangout.

If we make a mistake, such as charging you twice, we will put it right. See "If something went wrong" below.

1. Your wallet

You top up your wallet through Paystack. Birthday Mates does not store your card details.
You then use your wallet to pay for things in the app: hangout tickets, service bookings, advertising and application fees.
Wallet balances cannot be transferred to another member, except that you can move money from your own wallet to a Linksvert wallet, using a code we email to you. That move goes one way only and cannot be undone. Money you added by card in the last day cannot be moved yet, and are not redeemable for cash except at our discretion.
A top-up is added to your wallet to be spent in the app. It is not a purchase we refund.

2. Votes

Voting is free. Nothing is charged for a vote, so there is nothing to refund. A vote cannot be changed or taken back once it is cast.

3. Tickets to the monthly hangout

No refunds. Tickets are not refunded if you cannot attend.
You can move your ticket once, for free. Open your ticket in the app and choose "Move to a later hangout". You pay nothing and nothing is refunded. It is the same ticket, and the same QR code keeps working.
A ticket can only be moved to a later hangout, never to an earlier one, and only once.
A ticket must be moved at least 3 days before the hangout it is for. A ticket that has already been used cannot be moved.
The hangout you move to must still have room. If it is full, choose another.
A ticket keeps the price you paid. If you booked ahead at the discounted price, you do not pay the difference when you move it, and you are not refunded one.
A ticket is only valid at the door on the day of the hangout it is for.
If we cancel or reschedule a hangout, we will let ticket holders know and offer a reasonable solution, for example moving your ticket to the new date or the next hangout.

4. Service bookings

This covers the party space, photoshoots, videography, cakes, surprise gifts, the podcast studio, business promotion and similar services you book in the app.

Paying from your wallet secures your date and time straight away. The booking is then final. It cannot be cancelled or refunded, so please check your date, time and details before you pay.
Booking a service for a later month than the current one can give you a discount. The price you pay when you book is the price that stands.
Only one booking can hold the party space on any one day.
We may contact you on the phone number you give to arrange the details of your booking.
If we are unable to provide a service you have booked, we will contact you to agree a new date or another fair solution.

5. Skill training and certificates

The training itself is free. The registration form fee and any certificate fee are paid from your wallet when you register and are final once paid.

6. Predictions

A prediction entry fee is paid from your wallet when you lock in your prediction. It is final once paid, and your prediction cannot be changed afterwards. If your prediction turns out to be correct, any bonus is added to your wallet.

7. Face of the Month

The application fee is not refunded if you apply and are not chosen. If we remove your application ourselves, for example because it did not meet the rules, we return the fee to your wallet.

8. Advertising

Ad slots are paid for from your wallet when you book them and are final. If an ad has to be taken down because it breaks our rules, the payment is not automatically refunded. Any exception is at our discretion.

9. If something went wrong

Charged but the wallet was not topped up. Contact us with your Paystack payment reference. We will check it and correct your wallet.
Charged twice for the same thing. Contact us. We will check, and put it right if it was our error.
A payment that did not go through as it should. Contact us with what you paid for and when.
The app could not finish what you paid for. If your wallet is charged and the app then cannot complete the booking, your Face of the Month application, or an advert slot (for example, someone else took the same slot at the same moment), the amount is returned to your wallet automatically. You will see it in your wallet history.

10. Your rights

Nothing on this page takes away any right you have under Nigerian law.

11. Contact

For anything about a payment, contact us through the app or at the support email listed on our website. Please include your name, the email on your account, and your Paystack reference if you have one.

See also our Terms of Service and Privacy Policy.

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